Booking Information

How to Book

Please visit us at the Redlands Equestrian travel shop in Bath or email on contact@redlandsequestrian.com or call us 01225 000000.

We will be pleased to answer any questions and give you lots of information to help you decide.

Once you have decided on the holiday you would like, let us know the dates you prefer and we will check availability for you. Once we have confirmed availability, we will send you a booking form and hold your place provisionally for 10 days maximum whilst you complete the booking form and return it to us with a 25% non-refundable deposit to secure your booking.

If you are booking less than 8 weeks prior to departure, we require 100% non-refundable payment on confirmation of the booking. We will confirm availability of the booking when we receive your completed booking form. Once we have confirmed availability and sent you a confirmation, we will hold your place provisionally for up to 10 days maximum whilst you complete and return the form and pay the deposit. Please do this as promptly as possible as we cannot hold provisional places for more than 10 days.

Once we receive your completed booking form and deposit, we will send you a confirmation invoice to confirm your booking. The balance payable for your trip is due 8 weeks before your departure date. 

Please note that when accepting your booking we rely on the information you give us in your booking form, including information about riding ability and weight. If there are inaccuracies we may need to change your itinerary or even ask you not to ride, so please complete the form accurately.

You will receive a holiday pack with a detailed itinerary for your trip, together with a suggested kit list and local contact names and numbers for emergencies.

If you have any questions at any time, please call us.

Booking Conditions

Your booking is accepted by us on the basis of our terms and conditions which also cover your cancellation rights (terms and conditions are available on our website and by clicking here).

Travel Insurance It is a condition of your booking that all individuals in the party have appropriate travel and riding insurance (including medical and repatriation). Whilst not compulsory, you are strongly recommended to also take out insurance to cover you in the event of delays in your travel arrangements and against charges payable under these conditions if you have to cancel or curtail your trip. We suggest that you check with your insurance company whether wearing a hard hat is a condition of the insurance. We will require evidence of suitable cover, and we reserve the right to cancel your booking if you do not have adequate riding, travel and medical insurance. Baggage and personal effects are your sole responsibility at all times.

Riding Hats We recommend everyone riding on holiday takes and wears their own correctly fitting riding hat.

Support services We do our utmost to ensure your safety at all times. However, when you book a riding holiday, you are confirming that you accept the associated risks of being with horses, riding in remote areas across different terrain, and with potentially dangerous game. You are also confirming that you understand that in remote areas of the world, back up services will be more limited. 

Visas and Health

You are responsible for complying with all current visa and health requirements for your holiday destination.

Travel health and visa advice relating to individual countries is available from the UK Foreign and Commonwealth office website www.fco.gov.uk/travel  

Vaccinations:  We recommend you contact your doctor or health centre for advice before you travel. Some vaccinations require a course of injections, so allow enough time to complete the course before your holiday departure date. 

European Health Insurance Card (EHIC)

You need a European Health Insurance Card (EHIC) to receive healthcare during your visit to an EEA country or Switzerland. For further information about the EHIC, please visit the Foreign and Commonwealth office website. 

Visit www.masta.org and www.doh.gov.uk for travel health advice.

Visa Information

For full details of any travel restrictions, entry and stay requirements, visa and travel advice to your particular destination, visit the UK Foreign & Commonwealth Office website at www.fco.gov.uk/travel. Visas may be required for entry into non-EU countries. Information about visa requirements is available on country-specific pages on the Foreign and Commonwealth Office website. Non-British citizens including other EU nationals should contact the embassy, high commission or consulate of the destination for up to date advice on immigration, visa and entry requirements.

Flights

Our prices do not include international flights. Where there is a choice of airline flying to your chosen destination, we can advise on the most appropriate to use, taking into account flight times and ride meeting arrangements.